Protecting your privacy and your information is important to us.
Agreement to Policy
Gathering, Using & Sharing:
Information We Collect
Online Access to Accounts
We may offer you the ability to register and access your accounts online. When you access your accounts online after registration, we may collect and analyze, in addition
- the type, version, and language of the browser you are using
your IP address
- your Internet Service Provider (ISP) such as the ISP name and ISP location
- your devices such as device type, screen size, and operating system
This information is collected and analyzed to assist us with fraud detection and for other security purposes, and to enhance our ability to optimize your experience while on our site.
We collect your email address when you provide it to us online (for example, when applying for a product or requesting information online). Congressional does not sell or otherwise disclose your email address to third parties. We will only use your address to communicate with you regarding the servicing of your accounts, scheduling an appointment or to make you aware of products and services that may be of interest to you.
When you send Congressional an email, we may retain your message and our response for quality assurance purposes. It is important to remember that regular (non-encrypted) email is not secure. Please do not send us personal or account information via email. If you need to communicate sensitive information of this nature to us, please contact the appropriate Customer Service line for your account type.
Online Applications & Forms
We collect information from you when you fill out an online application for a new product or service (loans, etc.). This information may include, but is not limited to, name, address, Social Security number, account numbers and date of birth. All online applications are encrypted to maintain the security of your information.
We may use the information you provide on surveys and for promotions on our website for marketing purposes, including the development of website content and services you may find helpful. In addition, we may attempt to make you aware of products and services from Congressional based on the information you provide to us.
Planning Tools & Calculators
Information that you input on the website while using any of our planning tools and calculators is not captured, stored or used in any way other than to provide you with the information you’re looking for at the time you use the tool or calculator. These calculators were built only for the purpose of helping you understand your financial options, enabling you to explore various scenarios and “what if” calculations for items like loan payments, retirement and education planning.
Other Uses of Your Information
In addition to the uses described throughout this Policy, we also use your information for purposes as allowed by law such as: servicing; communicating with you; improving our website, products and services; legal compliance; risk control; information security; antifraud purposes; marketing or personalizing the presentation of our products and services to you; tracking website usage, such as number of hits, pages visited, and the length of user sessions in order to evaluate the usefulness of our sites; and for other everyday business purposes.
We recognize the importance of protecting the privacy of children online, and we comply with the requirements of the Children’s Online Privacy Protection Act that are applicable to us. We do not collect personal information from consumers under the age of 13.
To better serve you and to provide a more effective website, we use “cookies” as part of our interaction with your web browser. Cookies are small text files that a website’s server places on your computer. The cookies provide a means for websites that you visit to track browsing activities conducted with your computer. This includes information such as pages and content viewed, the time and duration of visits, search queries entered into search engines, and whether a computer user clicked on an advertisement. Cookies make the personalization of your web experiences possible and can also be used to retain data related to a particular browser such as items in online shopping carts.
There are other devices for tracking online activity, including web beacons. A web beacon is a small string of software code that represents a graphic image on a website or in an email. Web beacons can be used for many purposes – including website traffic reporting, unique visitor counts, advertising/auditing/reporting, and personalization of a website.
How We Respond to “Do Not Track” Signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a single website. For these purposes, tracking refers to collecting personal identifiable information from consumers who use or visit a website or online service as they move across different websites over time
Additionally, you may choose not to accept cookies. Most browsers offer privacy settings for cookies. You will need to manage the cookie settings for each browser you use. However, please be aware that not accepting cookies could result in some inconvenience when using our website. For example, we may not be able to remember your User ID if you have asked us to do so when you log into a Congressional online application.
Working with Other Companies
Keeping Your Information Current
It is important for us to have your most current and up-to-date contact information. If you have had any changes to your contact information, please call or write to us at the proper telephone number or address located within the Help Center. You may also call or write us at the telephone number or mailing address located on your account statements or other records as indicated.
Security on the Web
We protect the information you provide us online in several ways. We use encryption standards and TLS (Transport Layer Security) technology to help ensure that information passes to Congressional without being intercepted by third parties. User IDs and passcodes are used to help safeguard access to your information through the web. As always, we strongly encourage you to assist us in that effort by not sharing your Congressional Online Banking User ID and passcode with anyone.
Consolidation (Aggregation) Websites
Please use caution when using consolidation sites. Consolidation sites are Internet sites that offer the ability to access all of your personal information on one website. In some cases, you may be encouraged to provide a consolidation site with your personal financial information, such as your User ID and bank PIN for Congressional Online Banking. NEVER PROVIDE THIS INFORMATION TO A SITE THAT YOU DO NOT RECOGNIZE AND FULLY TRUST. All transactions initiated by a consolidation site using access information you provide are considered to be authorized by you, whether or not you were aware of the specific transaction.
This Policy should be reviewed periodically as it is subject to change from time to time. When a change has been made, we will post the revised policy on this page with a new “Last Updated” date at the bottom of the page. All changes will become effective when posted unless indicated otherwise
Last Updated: 5/17/2019