Lost or Stolen Cards
Debit or ATM Card
Lost or Stolen Credit Card
For lost or stolen Debit and ATM cards, please call one of the following numbers to cancel your card:
- Monday – Friday (9:00am-5:00pm ET): 240-380-1235
- All other times including Bank Holidays: 800-236-2442
If you cancelled your card after business hours, please call customer service at 240-380-1235 during normal banking hours to order your new card.
Credit Card
For questions about your account or to report a Lost or Stolen Card.
24-Hour Cardmember Service: 800-558-3424
To reach Cardmember Service via email, login to your account and click on Messages.
Contact Us
Get in touch with a member of our team today.
Find a Branch
In the DMV-area? Visit one of our local branches or Service Hubs.